Clear answers before your pharmacy places an order.

Ecopax is a UK B2B supplier of pharmacy packaging, dispensing and repeat consumable products.

We supply everyday pharmacy essentials such as prescription bags, amber bottles, tablet cartons, thermal labels, MDS compliance products and related dispensing items.

Ecopax is built for UK independent pharmacies, small pharmacy groups, multi-branch pharmacy businesses and dispensing healthcare organisations that want better value on repeat consumables.

Ecopax operates a lean, online-first model focused on planned ordering, transparent pricing and lower repeat costs.

Instead of trying to be an emergency next-day supplier, we help pharmacies plan ahead and save money on the consumables they use every month.

No. Ecopax is not a pharmacy.

We do not sell medicines, controlled drugs or prescription-only medicines. We supply packaging, dispensing and pharmacy consumable products used by pharmacies and healthcare businesses.

Our business is built differently. We keep the range focused, operate online, reduce unnecessary overheads and work with carefully selected supply routes.

This allows us to offer strong value on repeat pharmacy consumables without compromising on practical quality.

Our core range includes prescription bags, amber medicine bottles, tablet cartons, child-resistant caps, thermal dispensing labels, MDS compliance products, trays, sealing film, dispensing spoons, oral syringes, measures and other repeat pharmacy consumables.

The range is intentionally focused at launch. This helps keep the website simple, supports quality control and allows us to stay competitive on the products pharmacies buy most often.

As Ecopax grows, we plan to expand into further pharmacy consumables, selected pharmacy retail products and other pharmacy supply categories where we can offer genuine value.

Yes. We supply common pharmacy prescription bag sizes, including P2, P3, P4, P5 and P9 formats where available.

Each product page shows the size, pack quantity and relevant details before you order.

Yes. We supply amber medicine bottles in common pharmacy sizes.

Product pages show bottle size, pack quantity and compatible cap information where applicable.

Yes. Ecopax supplies common tablet carton sizes used by pharmacies for dispensing and packaging.

Each listing includes the carton size and pack quantity so you can order the correct product for your dispensary.

Yes. We supply pharmacy thermal labels for commonly used dispensing label printer formats.

Product pages clearly state the printer format, label size and adhesive type so you can match your current setup before placing an order.

Check your current label roll size, printer type and adhesive preference.

If you are unsure, contact us with a photo of your current label box and printer model before ordering.

Peelable labels are designed to be removed more easily from certain surfaces.

Permanent labels are designed for stronger adhesion and are harder to remove once applied. The right choice depends on your PMR process, container type and pharmacy preference.

Compatibility usually depends on the printer and label size used by your pharmacy rather than the PMR system alone.

Before ordering, check your current label roll specification. If you are unsure, contact us before placing an order.

Yes. Ecopax supplies MDS-related products, including 2x daily and 4x daily compliance packs, trifold monthly trays and sealing film where available.

Each MDS product page shows the format, quantity and key specifications.

Different pharmacies use different MDS systems, sealing processes and workflow preferences.

If you are moving from another supplier, compare the format, compartment layout, sealing method and tray dimensions against your current product before placing a full order.

Yes. If there is a repeat pharmacy consumable you regularly use but cannot find on our website, contact us.

Customer requests help us decide which products to add next.

Ecopax is focused first on pharmacy packaging, dispensing and repeat consumable lines.

A selected pharmacy retail range is planned as Ecopax grows. The aim is not to list random products, but to add retail lines that make commercial sense for pharmacies and fit the same value-led model.

If there are retail products your pharmacy regularly buys or would like us to consider, contact us and we can record your interest.

Yes. Ecopax is starting with a focused range of high-use pharmacy consumables so we can keep the website clear, control quality and stay competitive on price.

Over time, we plan to expand into additional consumable lines, selected pharmacy retail products and other pharmacy supply categories where we can offer clear value.

Customer requests will help shape the range, so pharmacies are welcome to tell us what they would like to see added next.

Savings depend on your current supplier, product mix and order volume.

Ecopax is designed to help pharmacies reduce spend on repeat consumables, especially on high-volume lines such as bags, bottles, cartons, labels and MDS products.

Yes. Ecopax is built to be transparent and self-serve.

You can view product information, pack quantities and pricing online without waiting for a sales representative.

Product pricing and VAT treatment will be shown clearly on the website and at checkout.

A VAT invoice will be provided for your records where applicable.

Our model is built around lower overheads and planned ordering.

We do not price products around a next-day emergency supply model. By reducing unnecessary cost layers and keeping the buying process online, we can offer better pricing on many repeat consumables.

No. Lower pricing does not mean we accept poor-quality products.

Every product is selected with pharmacy use in mind and checked against practical requirements before being listed.

For larger orders or multi-branch pharmacy groups, contact us.

We can review your expected usage and provide a tailored saving estimate where appropriate.

Ecopax is built to offer strong value from the start rather than relying on occasional price matching.

If you are comparing a regular high-volume product, you are welcome to send us the details and we will review whether we can offer a better planned-order price.

Yes. Our Savings Calculator is designed to help pharmacies estimate potential savings.

You can enter your current spend or product usage, and the tool will show an estimated comparison based on Ecopax pricing.

Orders are placed online through the Ecopax website.

Choose your products, check the quantities and specifications, add them to your basket, then complete checkout securely.

Ecopax is built as an online-first supplier, so orders should be placed through the website wherever possible.

If you need help choosing the correct product, contact us before ordering and we will guide you.

You may be able to browse products without an account, but creating an account gives you access to order history, repeat ordering and saved details.

For pharmacies that reorder the same consumables regularly, an account makes the process easier.

Ecopax is built to be flexible, with no unnecessary minimum order barrier where possible.

Any checkout requirements or product-specific conditions will be shown clearly before payment.

Yes. Once you have an account, you can use your order history to reorder previous products more quickly.

We also send reorder reminders to help you stay ahead of stock running low.

Contact us as soon as possible.

If your order has not yet been processed, we will do our best to amend or cancel it. Once an order has moved into fulfilment or dispatch, changes may not be possible.

You will receive an order confirmation by email.

Your order will then be processed, and tracking information will be provided once it becomes available. We will keep you updated if there are any issues or delays.

Standard Ecopax delivery is usually 10–18 working days from order confirmation.

This is because Ecopax is designed around planned ordering rather than emergency next-day supply.

No. Ecopax does not offer next-day or same-day delivery.

This is deliberate. We are built for pharmacies that can plan ahead and want lower repeat consumable costs.

Traditional next-day suppliers carry the cost of warehouses, vehicles, staff and emergency delivery infrastructure. Those costs usually have to be recovered through product pricing.

Ecopax takes a different approach. By focusing on planned ordering and a leaner supply model, we can keep pricing lower on repeat lines.

Ecopax is not intended for emergency same-day or next-day top-ups.

If you urgently need a product tomorrow, you may need an immediate alternative for that requirement. Ecopax is best used for planned repeat purchasing, where the saving matters more than emergency speed.

Use your previous order history, current stock level and expected monthly usage to order before stock becomes critical.

Our Dispensing Planner is designed to help pharmacies plan consumable ordering around the delivery window.

Yes. Tracking information will be provided once it becomes available.

You will receive tracking by email, and we will update you if there are any known delays.

Ecopax is built for UK pharmacy customers.

Delivery availability, timescales and any location-specific restrictions will be shown at checkout or confirmed before your order is processed.

Delivery to certain locations may take longer or involve different delivery conditions.

If your pharmacy is based in Northern Ireland, the Scottish Highlands, islands or another non-standard delivery area, please check delivery information at checkout or contact us before ordering.

Ecopax accepts upfront online payment at checkout.

Supported payment methods may include major debit cards, credit cards, Apple Pay, Google Pay and other secure payment options shown at checkout.

No. Ecopax does not offer credit accounts at launch.

This helps us keep the business lean, reduce admin costs and maintain lower pricing for pharmacy customers.

Credit accounts add admin, credit control, chasing, risk and cost. Those costs usually have to be built into product pricing.

Ecopax keeps payment simple: order online, pay securely at checkout, and receive clear confirmation.

Not as standard at launch.

Ecopax is built around online checkout and upfront card payment. For larger group accounts, contact us if you need to discuss payment workflow.

Yes. You will receive an order confirmation and invoice or receipt for your records.

VAT information will be shown where applicable.

Yes. Payments are processed through secure checkout technology.

Ecopax does not store your full card details directly.

Yes. Creating an account helps you manage order history, delivery addresses and repeat orders.

This is useful for pharmacies that regularly buy the same consumables.

Yes. Ecopax is built to support both single-site independents and multi-branch groups.

For groups, we can help with product matching, repeat ordering, branch-level requirements and saving estimates.

Yes. Branches can order separately if that is how your group operates.

Alternatively, a central buyer can manage ordering across all branches.

Yes. We can support an order approval process for groups where branch staff prepare what they need and an owner or central buyer reviews and pays.

Yes. If your group wants to standardise bags, labels, bottles, cartons or MDS products across branches, contact us.

We can help identify the correct core products and build a repeat ordering structure.

Yes. Send us your branch count, current high-volume consumables and approximate monthly or annual usage.

We can prepare a saving estimate and suggest a sensible planned-order setup.

Products are reviewed before being listed, with attention to specification, suitability and practical use in a pharmacy environment.

We focus on repeat consumables that pharmacies actually need and can reorder with confidence.

Contact us as soon as possible with your order number and photos of the damaged item or packaging.

We will review the issue and arrange a suitable resolution, which may include replacement or refund depending on the circumstances.

Contact us with your order number and a photo of the item received.

If the wrong product has been supplied, we will work quickly to correct it.

For non-faulty items, returns may be accepted if the product is unused, unopened, in original packaging and suitable for resale.

You must contact us before returning anything. Please do not send products back without approval.

Please contact us within 14 days of receiving your order if you want to request a return.

Because we supply B2B pharmacy consumables, returned goods must be unopened, unused and in a resaleable condition.

Usually, no. Opened pharmacy consumables cannot normally be returned unless there is a verified fault or product issue.

For non-faulty returns, return postage is usually the customer’s responsibility.

If the return is due to our error or a verified product fault, we will advise on the correct resolution.

Refunds are processed after the returned goods have been received and checked.

The time for funds to appear depends on your payment provider.

This depends on your dispensing volume and the products you use.

Bags and cartons may be ordered less frequently, while labels and MDS products may need more regular reordering. Ecopax works best when pharmacies plan ahead and reorder before stock becomes low.

Yes. Ecopax can send reorder reminders based on previous purchases.

These reminders help you avoid last-minute buying and support planned ordering.

The Savings Calculator helps you estimate how much your pharmacy could save by switching selected consumable lines to Ecopax.

It is designed to make the saving clear before you place an order.

The Dispensing Planner helps pharmacies work out when to order key consumables based on expected usage and delivery times.

It is designed to remove the main concern with planned ordering: running out before the next delivery arrives.

No. The Dispensing Planner does not use individual patient data.

Where dispensing data is used, it is based on pharmacy-level information and estimated usage, not identifiable patient records.

No. You can simply shop online and place an order.

The tools are there to help pharmacies that want to plan better, calculate savings and manage repeat purchasing more confidently.

We collect the information needed to process your order, including name, business details, billing details, delivery address, email address and order information.

Payment details are handled securely through the checkout provider.

No. We do not sell customer data.

Your ODS code can help identify your pharmacy accurately and support planning or saving estimates.

It also helps avoid confusion where pharmacies have similar names or multiple branches.

No. Ecopax does not use individual NHS patient data.

Any planning or saving tools are based on pharmacy-level information, customer-provided details and estimated consumable usage.

You can contact us by email at hello@ecopax.co.uk.

Please include your pharmacy name, order number if relevant, and a clear summary of your question.

We aim to respond to customer emails within 4 business hours during normal working times.

Order issues, delivery questions and quality concerns are prioritised.

To help us resolve your query quickly, please include:

• Your pharmacy name
• Your order number
• The product name or SKU
• Delivery postcode
• Photos, if the issue relates to damage, incorrect goods or product quality
• A short explanation of the problem

Yes. If you are unsure about product compatibility, order quantities or whether Ecopax is right for your pharmacy, contact us before ordering.

We would rather help you choose correctly than have you order the wrong item.