Need help choosing the right product? Ask before you order.
Whether you are checking label compatibility, comparing consumable costs, planning a repeat order or setting up a pharmacy group account, we are here to help.
Send us the details and we will come back with a clear, practical answer.
What to expect
We aim to respond to customer emails within 48 hours during normal working times. Order issues, delivery questions and product quality concerns are prioritised.
General enquiries
Questions about Ecopax, products, pricing, ordering or whether our model is right for your pharmacy.
Product matching
Unsure which labels, bottles, cartons or MDS products to order? Send us your current product details and we will help you check.
Order support
Need help with an existing order, delivery update, damaged item or return request? Include your order number so we can resolve it faster.
Practical support for pharmacy buying.
Ecopax is built online-first, but that does not mean pharmacies are left guessing.
Choosing the right product
We can help you check sizes, formats, quantities and compatibility before you place an order.
Planning repeat orders
Ask us about order timing, stock planning and how to use Ecopax for routine consumables rather than emergency top-ups.
Group accounts
Multi-branch pharmacies can contact us about product matching, branch ordering and group-level saving estimates.
Start with the consumables your pharmacy already buys.
Browse the range, check product details and use the Savings Calculator to see where Ecopax could reduce your repeat consumable costs.